Your My Property Consultant questions answered...

Q: Will you find a range of properties for me to choose from?

A: Normally we will present you with one property, and the reasons why we’re recommending it.

Q: Do I have to buy a flat?

A: Not necessarily. We will discuss your requirements at outset, and tailor-make a solution for you.

Q: Are you tied to any agents or brokers?

A: No, we operate completely independently.

Q: Can I use my own mortgage broker, or source my own mortgage?

A: Yes

Q: Can I use my own solicitor?

A: We have a tried and trusted solicitor that we prefer to use as they know the area, and their service is very quick.

Q: If I find my own property, will you manage it from there?

A: If you have a property in mind, we’re happy to advise you on its suitability, and help you with ongoing management.

Q: Will you have a contract?

A: Yes – in addition to our Terms and Conditions, we will send you a ‘terms of engagement’ letter, which we will ask you to sign and return. This forms the basis of our contract, and will reflect what we agree.

Q: How do you value properties?

A: We take an average of three estate agents valuations

Q: If I don’t make a profit on a development project, do I still pay you?

A: No – any profit share arrangement will only be applicable if there is a profit at the end of the project.

Q: Is workmanship guaranteed?

A: Yes – we only use hand-picked contractors who have guarantees.

Q: Will you fully manage my property?

A: Yes- we can do everything, including collecting the rent on your behalf.

Q: Can I use my own tradesmen?

A: Yes – although we will still project manage them.

Q: What if your business goes under?

A: Everything will be in your name and you will pay all suppliers directly. You can transfer to another property manager without losing a penny.

Q: What if I’m unhappy with your service?

A: We will keep in regular contact with you, and we encourage open and honest dialogue. If you’re not happy, please tell us!

Q: What if I can’t pay you?

A: It will be written under contract that you must pay us upon re-mortgaging or selling the property.

Q: How long does it take to find and acquire a property?

A: Around 3 months if a chain is involved. It can take longer at certain times of year, but we have a daily eye on the market, and we’re often alerted to properties before they come onto the market.

Q: Do I own the property?

A: Yes – everything is in your name